Ticketek website down, leaving promoters and buyers in the dark
Ticketing website Ticketek is down, with both the Australian and New Zealand websites displaying error messages.
In a message posted on the homepage of the Australian website, Ticketek says the site is down for “maintenance”.
The Ticketek website is currently down for “maintenance”, frustrating concertgoers and promoters.Credit: Karleen Minney
“We apologise that the update is taking longer than anticipated,” the message says.
“Users may experience temporary disruptions. Our team are working hard to complete the update, please check back again later.”
The website has been inaccessible since Monday, though Ticketek Australia has yet to make any comment through a spokesperson or via its social media channels.
However, frustrated consumers have taken to social media to complain about the lack of communication from the company.
In addition to being unable to purchase tickets for sporting events, concerts and other performances, users say they cannot log in to access existing tickets for upcoming events.
Ticketek Australia is currently selling tickets to events this weekend, including the A-League’s unite round.
The unexplained maintenance is also frustrating for promoters who rely on the Ticketek website to sell tickets. One promoter told this masthead he had received no advice or contact from Ticketek and was unsure when he would be able to sell tickets for tours he is promoting.
Amyl and the Sniffers is one band affected by Ticketek’s unexplained maintenance.Credit: Rhett Wyman
Ticketek is currently promoting several high-profile shows, including Jack White’s tour of Australia, the Laneway Festival and Katy Perry’s 2025 stadium tour.
As a result of Ticketek Australia’s maintenance, Frontier Touring has moved ticketing agencies for today’s pre-sale for Jack White’s December Melbourne and Sydney shows. Tickets to those shows will now be sold via AXS and TicketSearch.
In a statement, a spokesperson for Frontier said: “Frontier Touring became aware the Ticketek website went into ‘maintenance’ in the early hours of Monday for security reasons. As a result, we postponed yesterday’s planned pre-sale for Sydney and Melbourne shows by US rocker Jack White. As of this morning, the Ticketek site is still not able to sell tickets, so the rescheduled Jack White pre-sale has been moved to alternative ticketing agencies AXS (Melb) and TicketSearch (Syd).”
“We are also cancelling today’s presale for Roisin Murphy, moving the onsale for Alexisonfire and pre-sales for Ado. Fans should check frontiertouring.com and our socials for ongoing updates.”
Ticketek Australia has been approached for comment.
More to come
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